Privacy Policy
1. WHO SHOULD READ THIS PRIVACY POLICY?
This Privacy Policy explains how we collect, use and process personal data of our website visitors, individuals who engage us via social media and other channels, and our potential and existing customers.
2. WHO WE ARE
For the purpose of this Privacy Policy, Curious Cat Digital is the Data Controller:
Business name: CURIOUS CAT DIGITAL LTD
Business Address: 23-24 HIGH STREET, MARLBOROUGH, SN8 1LW
Phone: 03339398414
Email: MEOW@CURIOUSCATDIGITAL.CO.UK
3. DEFINITIONS
“Data Processor” means an entity that processes Personal Data on Our behalf,
“Personal data” means any piece of information that relates to an identified or identifiable individual (also as defined under the UK GDPR),
“Us” / “We” / “Data Controller” means Curious Cat Digital as defined in Section 2.
“Website” means https://www.curiouscatdigital.co.uk/
“Customer”, “Potential Customer”, and “You” mean any person whose personal data We process as defined in Section 1 of this Privacy Policy.
For any terms not defined here, the definitions in the DPA 2018 and the UK GDPR shall apply.
4. WHAT TYPE OF PERSONAL DATA DO WE COLLECT ABOUT YOU?
Basic personal details
Name, surname, email address, phone number, the organisation you are associated with, payment details such as CVC number, bank details, card details
Information about your visit to and interaction with our Website
When you interact with our Website, its content, and its various functionalities such as online inquiry forms, we collect data about pages you visited, previous URLs you visited, your clicks, and your engagement.
Information related to your device
We use third-party technologies such as Google Analytics to collect data concerning your device such as your IP address, your device model, language preferences, browser type.
Information about your visit to and interaction with third-party websites
5. HOW DO WE USE YOUR PERSONAL DATA
We collect, use, share and retain your personal data for the following purposes:
To provide our Services
To enable you to access and use our Website
To process and manage Payments
To provide Customer Support and to resolve customer inquiries and complaints
Maintain, and improve our Website, Content, and Services and develop new Services, Features, and Content
To enhance Website, Platform, content, and features
To develop and offer new services
Performance measurement and data analytics purposes
To measure engagement with our Website, Platform, and Content
To better understand user behavior patterns across our Website and Platform and how our Platform and Website is used
We use various analytics tools and trackers to measure performance and to carry out data analytics such as Google Analytics.
To prevent fraud and to comply with applicable laws and regulations
Your financial information and data related to your transactions and purchases can be used and shared with government authorities to comply with applicable laws and regulations and to prevent fraudulent activities.
To carry out direct marketing activities
We may send promotional & marketing materials&emails to the email address you provide or the email address we obtain from third-party sources.
Ad personalization
We may use your personal data to tailor ads to you by obtaining your consent. You can withdraw your consent at any time without having to provide a reason.
6. SOURCES FROM WHICH WE COLLECT YOUR DATA
Data directly provided by You
When you fill out inquiry forms on our Website to learn more about our Services, when you enter into a contractual relationship with Us, and when you fulfill your contractual duties, you provide Us with your name, surname, email address, and your organisation name, and your financial details.
Data we collect by using third-party tools
We collect data about your interaction with our Website and your device by using third-party tools such as Google Analytics.
Data we obtain from third-party sources
We may obtain your contact details from third-party lead generation businesses and data brokers. When we obtain your data from these third parties, we will inform you about these providers in our first contact with you.
7. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR DATA
8. DISCLOSURE OF YOUR PERSONAL DATA TO THIRD PARTIES
Subject to the following exceptions, your personal data will not be disclosed to third parties:
When You consent to the disclosure of your data to third parties,
Where disclosure of your personal data to third parties is necessary to carry out our contractual duties and perform administrative tasks such as payment processing, customer service, email marketing, and web hosting. Refer to Annex I for list of service providers we use.
Where an applicable law, regulation, statute, or order by a competent court&authoritiy obliges Us to share your data with legal/regulatory authorities.
To detect and prevent fraudulent activities and to ensure security.
9. DATA RETENTION
How do we store your data?
We implement appropriate organisations, and technical and contractual measures to ensure secure storage of your data.
Your personal data is hosted on secure databases with robust access controls.
How long do we retain your data?
Each category of personal data is retained depending on the purpose and the applicable legal requirements.
To learn about data retention periods, email us at: meow@curiouscatdigital.co.uk
How do we delete your data
We may use the following methods to erase your data:
Overwriting
Deletion
Reformatting
10. YOUR RIGHTS
Under the UK GDPR and the Data Protection Act 2018, you are entitled to exercise the following rights related to your personal data.
Right to be informed: You have the right to learn if your personal data is processed by Us, what type of data is processed, how it is processed and the purposes and legal bases for the processing of your data.
Right of Access: You have the right to ask to get copies of the personal data we have concerning you;
Right to rectification of your personal data: You may submit a request to have inaccuracies in the personal data corrected;
Right to Be Forgotten: You may submit a request to have your personal data deleted, subject to certain limitations as set forth in the UK GDPR;
Right to Restrict the processing of your data: You may submit a request to stop the processing of your personal data under certain circumstances.
Right to Object: When we rely on Legitimate interest under article 6.1. (f) UK GDPR; you may object to this processing activity. However, your objection will not be accepted in the event that we conclude our reliance on this ground is justified.
Right to Data Portability: Right to data portability: you can request a copy of certain data in a machine-readable form that can be transferred to another provider.
11. HOW TO EXERCISE YOUR RIGHTS
You may use one of the following methods to exercise your rights:
Request via email
Request via Post
12. HOW TO RAISE A COMPLAINT WITH THE AUTHORITIES
If you live in the UK, You can contact the ICO to submit a complaint to the UK Data Protection Authority(ICO) in the following ways:
1. Submission by Post:
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
2. Helpline Number
Helpline number: 0303 123 1113
3. ICO Website
ICO website: https://www.ico.org.uk
13. CHANGES TO THIS PRIVACY POLICY
We, at our sole discretion, may change this Privacy Policy.
Any changes to this Policy shall go into effect immediately.
We announce such changes prominently on our Website.
14. RIGHT TO OPT OUT OF MARKETING COMMUNICATIONS
When we collect your contact details when you submit an inquiry on our Website or after we enter into a contractual relationship with you, we give you the option to opt out of receiving such communications in each email sent to you.
15. HOW TO CONTACT US
Business Name: Curious Cat Digital Limited
Website: www.curiouscatdigital.co.uk
Business Address: 23-24 High Street, Marlborough, SN8 1LW
Business email: meow@curiouscatdigital.co.uk
ANNEX I: LIST OF OUR SERVICE PROVIDERS/DATA PROCESSORS
HubSpot - CRM
Google Analytics - Website analytics